CycleMiles Webshop is Hibernating

After 8 years and over 16,000 orders later the CycleMiles webshop is preparing to have a rest.

Why are you hibernating? 

Whether you’re John Lewis & Partners, Marks & Spencer or ASOS it’s been pretty difficult sustaining a retail business lately. CycleMiles has lots of lovely customers who value our products, good value and service. We have lots of lovely suppliers and artists who we love working with. We need time to reflect and plan what the future CycleMiles is going to look like. If you have any helpful thoughts and ideas, please do contact us. We’d love to hear from you.

When will you start your hibernation? 

New orders can be made as usual, until midnight (UK time) on Sunday 15th March 2020. “Last orders” will be dispatched as usual, on Monday 16th March for U.K. delivery the same week; international delivery as normal.

I’d like to order something, but I’m worried that it won’t turn up? 

We understand you’re worried. Your order is safe and will be promptly dispatched and delivered as usual. We need to hibernate knowing our lovely customers are happy. If you want to order but just can’t stop worrying, give us a call, 023 92 455 355 and speak with us, hopefully that will help.

I have a CycleMiles gift voucher and I haven’t used it before or after 15th March 2020?

Please don’t worry. We can exchange your CycleMiles gift vouchers for their value. Contact us anytime on 023 92 455 355 or you can email us at velo@cyclemiles.co.uk. We’ll need to know your voucher code/s. We can then pay you by bank transfer, PayPal or cheque. Whichever you prefer, it’s not a problem.

It’s after the 15th March 2020 and I need to return an order? 

No problem at all. Contact us anytime on 023 92 455 355 or you can email us at velo@cyclemiles.co.uk. Refunds are made the same day we receive the item.

It’s after the 15th March 2020 and need to speak to someone at CycleMiles? 

No problem at all. Contact us anytime on 023 92 455 355 or you can email us at velo@cyclemiles.co.uk. We want to help.

It’s after the 15th March 2020 and I’d like to buy something I know CycleMiles used to sell on their webshop (e.g. bike polo mallet; Andrew Pavit print; T2 trailer or something else). 

No problem at all. Contact us anytime on 023 92 455 355 or you can email us at velo@cyclemiles.co.uk. We still have all our stock and would love to help.

It’s after the 15th March 2020 and I need to buy a monkii cage, monkii clip Brompton or a gorilla clip / cage / bag?

No problem at all. We are still distributing and selling the fantastic range of Free Parable products. You can still buy monkiis and gorillas from CycleMiles on ebay or Amazon.

Zzzzzzzzzzzzzz

Customers, artists, manufacturers, product suppliers, web support + + + (the CycleMiles family :-) we’ve really enjoyed the ride with you and hope it’s not our last together. Thank you so much for the fun and your support. You’re the best (Jackie C, Angela D, Mandy G, Barbara T) and we will miss you . . . a lot.

Travel safe and strong.

Miles, Zoe & Caroline

1st March 2020